Returns, Refunds, and Exchanges at Europe Mark
At Europe Mark, we strive to ensure your complete satisfaction with every purchase. If for any reason you need to return a product, we offer a straightforward and hassle-free process. Below, you'll find all the necessary details to guide you through our returns, refunds, and exchanges procedures.
Easy Returns Process:
We accept returns for both new and gently used items. You can initiate a return within 30 days from the date of purchase. Our return process is designed to be simple and user-friendly. Please review the information below to understand our full return policy.
Handling Defective or Damaged Merchandise:
If you receive an item that is defective or damaged during shipping, please follow these steps:
1. Save All Packaging Materials: Keep the original packing materials, including boxes, padding, and labels.
2. Contact Us Promptly: Reach out to us within 48 business hours of receiving the damaged or defective item. Send an email to support@europemarkltd.com
with your full name, order number, and photographs of the damaged product and packaging. Include a description of the issue.
3. File a Complaint with the Courier: Contact the courier company that delivered the item and file a complaint. Provide us with the complaint reference number for our records.
4. Return Process: After receiving your notification, we will assess the situation and begin the return process. If the product is deemed defective or damaged during transit, we will send you a replacement item at no additional cost.
Incorrect Item Received:
If you receive an item that differs from what you ordered, please follow these steps:
1. Preserve All Packaging: Keep the packaging materials in the condition they arrived in.
2. Notify Us Quickly: Contact us within 48 business hours by emailing support@europemarkltd.com. Include your full name, order number, and details about the incorrect item.
3. Reshipping Process: Once we verify the issue, we will arrange for the correct item to be sent to you and handle the return of the incorrect item.
Refund Processing Time:
Returns are processed as soon as possible upon arrival at our warehouse. This typically takes between 3 to 5 business days. If you do not receive your refund within 5 business days, please email us at support@europemarkltd.com, and we will promptly investigate the status of your refund.
Commitment to Your Satisfaction
At Europe Mark, we are dedicated to providing exceptional products and ensuring a positive shopping experience. Our returns, refunds, and exchanges policies are designed to offer you flexibility and peace of mind. Should you have any questions or require assistance, our customer support team is always here to help.
Business Name: Europe Mark ltd
Business Email: support@europemarkltd.com
Business Hours: 9:00 am to 4:00 pm
Support: 24/7 on Live Chat
Business Phone: +44 7925 189768
Address: Europe Mark ltd, Suite 6,Douglas House,196 Road, Blotan, BL1 7AR, United kingdom
